JIUMAI · GLOBAL
Refund policy
Payments remain pending activation. This preview does not process payments or cash refunds.
Duplicate payments, confirmed billing errors and services confirmed by JIUMAI as not delivered are eligible for refund review. Submit a request to hi@jiumai.ai within 7 calendar days of the relevant payment or task outcome. We review requests within 3 business days. Approved refunds are returned to the original payment method, normally within 5–10 business days after approval, subject to bank processing. Contact us if the refund has not arrived. Mandatory consumer rights are unaffected.
To request a billing review, contact hi@jiumai.ai with the payment reference, task reference and a description of the issue. Do not include full card details.
Reservation releases and cash refunds are different: a released reservation restores available Credits without creating a cash payment. Mandatory consumer rights remain unaffected.
Policy version: 2026-09-15.0
Last updated: 2026-09-21